Customer Service Representative
KE USA Inc.
KE USA Inc.
Chester, NY Chester, NY Full-time Full-time $15 - $18 an hour $15 - $18 an hour Job Title:
Customer Service Representative Reports To:
Customer Service Manager Department:
Customer Service
Summary:
The customer service department plays the critical interface role between our dealer network and the KE USA Operations Group.
Their primary responsibility is to receive and process dealer orders assuring that a.
) information is correctly collected, b.
) inserted into the company's database system, c.
) current company pricing policies are followed and d.
) orders are confirmed with planned delivery dates.
The customer service department also reaches out to dealers to coordinate & confirm delivery information and remind dealers of payment policies.
Occasionally, they also collect dealer feedback regarding various product quality, installation and/or delivery problems.
Their experience and product knowledge can also assist the dealer with the choice of KE products to best satisfy their end customer needs.
Required
Experience:
- Customer Service experience (minimum 1-2 years) - Experience with Microsoft Office software, (Excel, Word, Powerpoint, Teams).
Duties and Responsibilities include the following.
Other duties may be assigned.
1.
Receive dealer order forms and correctly input order information in the company database system following company policy.
2.
Finalize all information required to cleanly transfer new orders into production, concluding with a dealer order confirmation and delivery commitment.
3.
Conduct dealer sales follow-up activity, as needed.
4.
Update dealer profile information Company database system.
5.
Ability to work in a seasonally fast-paced environment with occasionally changing priorities.
7.
Coordinate information among internal departments (ie.
Accounting, production, shipping, engineering) and outside resources (ie.
shipping companies) to ensure that proper up to date delivery and product order information is communicated on time.
8.
Be a team member who is able to work in a group setting, and work towards daily or weekly goals.
9.
Perform other related duties, as requested.
10.
Availability to work overtime, as needed during peak production periods.
Skills a) Microsoft Office 365 b) Demonstrates a positive Lets Get it Done attitude, c) Ability to manage changing priorities and numerous ongoing calls Job Type:
Full-time Pay:
$15.
00 - $18.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
All employees, customers and visitors are required to wear a mask and submit to information gathering and body temperature monitoring before entrance.
Office layout and work meeting practices have been adapted to meet State and Federal Guidelines.
Education:
High school or equivalent (Preferred)
Experience:
sales or customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
KE USA Inc.
Chester, NY Chester, NY Full-time Full-time $15 - $18 an hour $15 - $18 an hour Job Title:
Customer Service Representative Reports To:
Customer Service Manager Department:
Customer Service
Summary:
The customer service department plays the critical interface role between our dealer network and the KE USA Operations Group.
Their primary responsibility is to receive and process dealer orders assuring that a.
) information is correctly collected, b.
) inserted into the company's database system, c.
) current company pricing policies are followed and d.
) orders are confirmed with planned delivery dates.
The customer service department also reaches out to dealers to coordinate & confirm delivery information and remind dealers of payment policies.
Occasionally, they also collect dealer feedback regarding various product quality, installation and/or delivery problems.
Their experience and product knowledge can also assist the dealer with the choice of KE products to best satisfy their end customer needs.
Required
Experience:
- Customer Service experience (minimum 1-2 years) - Experience with Microsoft Office software, (Excel, Word, Powerpoint, Teams).
Duties and Responsibilities include the following.
Other duties may be assigned.
1.
Receive dealer order forms and correctly input order information in the company database system following company policy.
2.
Finalize all information required to cleanly transfer new orders into production, concluding with a dealer order confirmation and delivery commitment.
3.
Conduct dealer sales follow-up activity, as needed.
4.
Update dealer profile information Company database system.
5.
Ability to work in a seasonally fast-paced environment with occasionally changing priorities.
7.
Coordinate information among internal departments (ie.
Accounting, production, shipping, engineering) and outside resources (ie.
shipping companies) to ensure that proper up to date delivery and product order information is communicated on time.
8.
Be a team member who is able to work in a group setting, and work towards daily or weekly goals.
9.
Perform other related duties, as requested.
10.
Availability to work overtime, as needed during peak production periods.
Skills a) Microsoft Office 365 b) Demonstrates a positive Lets Get it Done attitude, c) Ability to manage changing priorities and numerous ongoing calls Job Type:
Full-time Pay:
$15.
00 - $18.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
All employees, customers and visitors are required to wear a mask and submit to information gathering and body temperature monitoring before entrance.
Office layout and work meeting practices have been adapted to meet State and Federal Guidelines.
Education:
High school or equivalent (Preferred)
Experience:
sales or customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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